Shipping policy

SHIPPING

Items will be sent to the address provided by you to the website. Make sure that you recheck the address before you confirm the order so as to avoid incorrect delivery. We prefer to deliver to office or residence addresses, we do not encourage delivery to P.O. boxes or any other destination where the recipient is not identifiable because of the risk involved due to the value of the goods.

Domestic delivery will be fulfilled within 5-7 working days for ready-made products and 25-30 days for couture products after completion of tailoring.

International deliveries will be dispatched within 5-7 working days for ready-made products.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Rhea Pillai Rastogi. These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier or cardholder’s credit card bank delays.

COVID - 19 Update : Delivery Timelines

1. The delivery timelines will depend as per lock-down status and courier service ability in the respective cities/states/countries.

2. Courier or Shipping will vary across different states/cities/countries.

3. The purchases are not urgent requirements & will not be treated as necessary items.

4. Please be Patient with delays on deliveries because of the lock-down.

COST

Shipping within India is free for all orders. All international orders, to be delivered outside of India will be charged at a flat rate of Rs. 5,000 for delivery. For more information, you can reach our Customer Care Team at contact@rheapillairastogi.in

In case you just can’t wait for your order to reach you, you can write to us at contact@rheapillairastogi.in and request for Express Shipping, the cost for the same will be communicated to you at that time.

Cash on Delivery - Sorry! We do not offer Cash On Delivery for any orders within India or internationally.

Taxes - All prices listed on the website are inclusive of taxes. You will receive an email with the break-up of the taxes in your invoice once you complete your purchase.

For Indian Customers - Product Prices displayed are inclusive of all taxes and duties.

For International Customers - Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on contact@rheapillairastogi.in